All About Estates

You Are No Longer Welcome Here

I recently had a very negative experience with the administration of one of the Long Term Care residences where our client  has resided over the last four years.   The PSW’s from a reputable home care company were told that they were no longer welcome  in this facility.  While I am not going to go into the particular details, suffice to say that  telling paid caregivers who have been providing excellent care for the last four years  that they cannot continue working with this elderly client, came as a big surprize.   Yes this is a home that has several infractions and has been in the press due to significant Covid related deaths. Yes, this is a brand new administration and yes, this directive had no merit.   I reviewed my earlier blogs and noted that I had addressed this topic previously.  I am reposting this earlier blog:


There was a recent CBC news article dated Nov 23 2019  that reported the Trespass to Property Act was being used to keep family members from speaking out about poor conditions in retirement and long term care facilities.

The article shared the story of a daughter who was banned from visiting her mother in an Ottawa retirement residence because she believed the home was ‘trying to silence her from advocating on behalf of her mother’.

Jane Meadus from the Advocacy Centre for the Elderly responded that she receives calls at least once a week from families who have been banned from visiting their loved ones in both retirement and long term care homes.  Ms. Meadus clearly stated that the ‘homes do not have the right to ban residents’ visitors’.

Advocating for family by family is required and their concerns need to be heard and addressed.

I have also seen families not allow other family members to visit their loved one who may be residing in either a retirement or LTC facility.  This has  happened when there is a disagreement between the attorneys for personal care  or when the attorney for personal care decides on their parent’s behalf that Mary or Joe or John are not welcome to visit. In the cases that I have seen, lawyers are  involved to try and resolve the situation and a supervision order may be part of the process.  I recall in my early days as a young social worker in Youth Protection providing supervision between a parent and their child, to ensure no harm came to the child.  Now as much older social worker, I have been asked to provide supervision again between a parent and their child but now the supervision order is to ensure that the parent is not at risk.   Role reversal: plus ça change, plus c’est la même chose.


Sadly this continues to be a tactic that is used as a control mechanism.  Vulnerable clients need advocacy. Being bullied by overwhelmed, overworked and non caring administrators is not going to fly.

About Audrey Miller
About: Audrey Miller, Managing Director of Elder Caring Inc. has over 30 years social work and rehabilitation experience working with older individuals and their families. She advises the financial, insurance, legal and business communities regarding elder care issues. Audrey is a recognized expert in her field. Email:

1 Comment

  1. Shirlea Crook

    July 28, 2021 - 2:25 pm

    Great article Audrey, we are increasingly seeing punitive measure implemented by some private residences when advocating for best care practices for our clients. Your service and role in our community is vital.

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