As a Canadian taxpayer either alive or their estate, you (or your personal representative) has rights in your dealing with the Canada Revenue Agency (CRA) as follows:

To receive entitlements and to pay no more and no less than what is required by law.

To service in both official languages.

To privacy and confidentiality.

To a formal review and a subsequent appeal.

To be treated professionally, courteously and fairly.

To complete, accurate, clear and timely information.

Not to pay income tax amounts in dispute before you have had an impartial review, unless otherwise provided by law.

To have the law applied consistently.

To lodge a service complaint and to be provided with an explanation of the CRA’s findings.

To have the costs of compliance taken into account when administering tax legislation.

To expect CRA to be accountable.

To relief from penalties and interest under tax legislation because of extraordinary circumstances (such as disasters, service disruptions or financial hardship).

To expect CRA to publish service standards and report annually.

To expect CRA to warn you about questionable tax schemes in a timely manner.

To be represented by a person of your choice.

To lodge a service complaint and request a formal review without fear of reprisal.

You are encouraged to your lobby for your rights.  Happy reading.